We prepare and deliver orders with care. This policy outlines what customers can expect and the situations where refunds, replacements, or credits are not available.
Damaged or Missing Items
If an order arrives damaged, defective, or missing items, the issue must be reported by the purchaser or recipient within the applicable timeframe:
Perishable items: within 24 hours of delivery
Non-perishable items: within 5 days of delivery
Clear photos of the damaged item(s) and original packaging are required for assessment. Once received, customer service will review the claim and respond within 24–48 hours.
Where appropriate, a replacement or store credit may be offered. Refunds are generally not issued for items damaged during transit.
Refund Eligibility
Refunds are not available in the following situations:
Perishable items shipped using slower or non-recommended delivery methods
Situations where perishable items are substituted with non-perishable alternatives at our discretion to protect quality and ensure successful delivery
Customized or personalized items
Change of mind after an order has been placed
Personal taste or subjective preference where the product matches its description
Substitutions made in accordance with our substitution standards
Undeliverable orders due to incorrect or incomplete address information, recipient unavailability, or refusal
Orders marked as delivered where proof of delivery has been obtained, including confirmation to the provided address
Delays or delivery issues caused by circumstances beyond our control
Returns and Non-Returnable Items
Orders are prepared specifically for each customer and many items cannot be reused or resold. As a result:
Refused deliveries are treated as undeliverable orders and are not eligible for refunds
Perishable items cannot be returned
Cancellations and Order Changes
Orders begin processing shortly after payment is submitted.
Once an order has shipped, address changes or cancellations are no longer possible
Customers should contact us promptly after placing an order and before shipment if an address change or correction is required
During peak periods or holidays, additional notice may be required and changes cannot be guaranteed
Re-Delivery and Re-Shipping
If an order cannot be delivered due to customer or recipient circumstances, re-delivery may be offered at the purchaser’s expense.
Re-delivery fees depend on the product type and destination
Perishable items may require remaking and may incur additional charges when items cannot be reused or resold
Events Beyond Our Control
We are not responsible for refunds or credits related to delays, non-delivery, or service interruptions caused by circumstances beyond our control, including but not limited to weather conditions, carrier disruptions, labor issues, public emergencies, or transportation network failures.
Customers are responsible for providing complete and accurate delivery information at all times.
Questions or Support
For assistance with an order, please contact customer service. Additional delivery-related questions may be answered on our FAQ page.
